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Purchasing & Shipping

Bonjour! Please take the time to read through our purchasing and shipping information. If you still have a question please email us: [email protected]

Shipping in Australia

A flat rate of $15 or the lesser value offered via Australia Post.

Insurance is offered locally in Australia on higher priced items at $3.

Shipping internationally

The best and most safest shipping choices are offered at the most competitive rates. Often the shipping value exceeds the prices offered online, which we are happy to cover to ensure you receive your orders safely in the excellent condition they were sent.

Packaging / delivery

All of our products are carefully checked and very carefully packaged to ensure they reach you in the excellent condition. When possible your items will be wrapped in brown paper and tied with string for a little old-fashioned service and fun. Please let us know if you wish to have your order gift wrapped.

Delivery

Orders take up to a week to process. If you have an urgent or special date to meet, please add this detail in the customer information section at checkout. We can prioritise your order and if there are any hitches or hold-ups we can contact you immediately and come to a good solution.

Backorders

If there is an out of stock item that you would like to order please email us. We will keep your details on file and contact you as soon as the item has arrived from France. We do not take payments for backorders however we will prioritise your order once the stock has arrived.

Payments

We take payment via PayPal and credit card paymentss once your order is placed. We also accept direct deposit using the following account. if you prefer this payment method to order please email: [email protected] or call 61 400 007 484.

Little French Heart
BSB 012241
A/c 190390379

Returns

If you are not satisfied with your purchase please email us and you will be offered a refund except for personalised items. We accept returns from seven days of receiving goods. All items must be returned at the customer’s expense and be received by us in the same condition including packaging. 

Little French Heart’s refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition. Please understand you are responsible for risk of lost, theft or goods being damaged during transit. Little French Heart suggests insurance is taken out on high valued goods. Little French Heart cannot be responsible for parcels lost or damaged in transit if you choose not to insure them.

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