Shipping

AUSTRALIA: Flat rate $15 FREESHIPPING when you spend over *$250 

INTERNATIONAL: The most economical and fastest method is used. FREE SHIPPING when you spend over *$350 for clothing & linens.

*Please note large or heavy items over 5kg may attract an additional fee based on location.

Your order is sent via Fastway, Toll courier, Australia Post or Sendle. Please consider the signature on delivery option for gifts of a higher value. Please provide any additional shipping details in the notes section during checkout. Merci.

Handling & care

All of our products are carefully checked and very carefully packaged to ensure they reach you in the excellent condition. If something is not right when you receive your order please contact us via email immediately so we can help you. Little French Heart recycles where possible. Please let us know if you wish to have your order gift wrapped or a card included.

Delivery

Orders are generally shipped within two days but can take up to a week to process for larger items such as the grand mobiles. If you have an urgent or special date to meet, please add this detail in the customer information section at checkout. We can prioritise your order and if there are any hitches or hold-ups we can contact you immediately and come to a good solution.

Preorders

Items are listed for preorder when they are on their way to Little French Heart.  

Backorders

If there is an out of stock item that you would like to order please email us. We will keep your details on file and contact you as soon as the item has arrived from France. We do not take payments for backorders however we will prioritise your order once the stock has arrived.

Payments

We take payment via PayPal and credit card paymentss once your order is placed. We also accept direct deposit using the following account. if you prefer this payment method to order please email: [email protected] or call 61 400 007 484.

Little French Heart
BSB 012241
A/c 190390379

Returns

If you are not satisfied with your purchase please email us and you will be offered a refund except for personalised items and sale items. We accept returns within seven days of receiving goods. All items must be returned at the customer’s expense and be received by us in the same condition including packaging. 

All products must be returned in their original condition. Little French Heart’s refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Please understand you are responsible for risk of lost, theft or goods being damaged during transit. Little French Heart suggests insurance is taken out on high valued goods. 

Please note: we do not accept returns or refunds on sale items.

Little French Heart cannot be responsible for parcels lost or damaged in transit if they are not insured.

Coupons

We love to offer our customers gorgeously French specials however we can only accept one coupon per transaction. Thank you for your understanding. 

Bonjour Newsletter Signup Coupon

We accept the Bonjour newsletter signup coupons on full priced items except for the Dorimu Fairies. We are unable to accept this coupon on items that have been significantly reduced in price.

Your privacy
Any personal information that you provide to Little French Heart including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals.

Security
Little French Heart does not collect or record any credit card details provided when purchasing products from our website. Your credit card details are processed by PayPal.