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Purchasing & Shipping

Bonjour! Please ask us any questions via [email protected]

COVID-19: Safety and Hygiene

Your safety is paramount. Please see our Safety and Hygiene at Little French Heart. Merci.

Please allow a little extra time for our couriers to deliver your gifts. Little French Heart thanks Australia Post, Sendle, Couriers Please, Fastway and Toll for their professionalism and care of your gifts.

Courier Etiquette

All couriers and posties have been given strict guidelines by their companies to keep themselves and you safe. Couriers may leave your packages at your door or deliver with a space of 2 metres between you if you are signing for the item. 

Please wash your hands for at least 20 seconds with soap or sanitiser once you have removed the packaging from your gifts.

Other precautions include:

  • not shaking hands or touching others
  • staying 2 metres (6 1/2 feet) away from other people
  • using a tissue to cover your nose and mouth when coughing or sneezing
  • disposing of tissues in a rubbish or trash bin (and washing your hands again).

We hope this ends soon but until then, keep safe x

Currency

All prices on Little French Heart are listed in Australian dollars, which is fluctuating and a highly reasonable rate comparative to worldwide. If you are seeking beautiful gifts, now is the time to purchase.

We ship worldwide every day!

Shipping Australia & New Zealand

*$10 flat rate | Free shipping over $300

*(Please note, very occasionally, large items may attract an additional cost depending on the location. This will always be discussed prior to shipping and avoided if possible.)

Shipping International

Many of Little French Heart’s clients live overseas and we send our gorgeous gifts internationally every day. We choose the fastest, most economical service for you. 

Use Coupon GLOBALHEART for an additional 5% off your order to support your shipping costs.

$16 flat rate on clothing & linens (please select ‘Flat Rate’ shipping option during checkout for these items). 

Delivery of your gifts

Your order is sent via Fastway, Toll courier, Australia Post or Sendle. Please consider the signature on delivery option for gifts of a higher value. Please provide any additional shipping details in the notes section during checkout. Merci.

If you are happy for an item to be left without signature, please add this to the notes section of your order. Please understand, Little French Heart cannot be responsible for the items.

General handling & care

All of our products are carefully checked and very carefully packaged to ensure they reach you in the excellent condition. If something is not right when you receive your order please: 

  • contact us via email immediately so we can help you
  • send images and any details of the issue
  • please only use email for these communications.

Recycling

Little French Heart recycles where possible including in packaging. Please let us know if you wish to have your order gift wrapped or a card included.

Timing of delivery

Orders are generally shipped within two days but can take up to a week to process for larger items or during busy periods. If you have an urgent or special date to meet, please add this detail in the customer information section at checkout. We can prioritise your order and if there are any hold-ups we can contact you immediately and come to a good solution.

Preorders

Items are listed for preorder when they are on their way to Little French Heart from the supplier. We do not refund on preorder items.

Backorders

If there is an out of stock item that you would like to order please email us. We will keep your details on file and contact you as soon as the item has arrived from France. We do not take payments for backorders however we will prioritise your order once the stock has arrived.

Payments

We take payment via PayPal and credit card paymentss once your order is placed. We also accept direct deposit using the following account. if you prefer this payment method to order please email: [email protected] or call 61 400 007 484.

Little French Heart
BSB 012241
A/c 190390379

Returns

If you are not satisfied with your purchase please email us and you will be offered a refund except for personalised and sale items. 

We accept returns within seven days of receiving goods for faulty items. We do not refund for change of mind orders. All items must be returned at the customer’s expense and be received by us in the same condition as sent including packaging. 

All products must be returned in their original condition and we accept returns under Australian Consumer Law. We do not refund for change of mind purchases.

Little French Heart’s refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Please understand you are responsible for risk of lost, theft or goods being damaged during transit. Little French Heart suggests insurance is taken out on high valued goods. 

In the very rare occurrence of a delivery going missing, Little French Heart will always work with you and the courier to come to a good solution and assist you in seeking insurance on items.

Refunds on sales items: we do not accept returns or refunds on sale items.

Coupons

We love to offer our customers gorgeously French specials however we can only accept one coupon per transaction. Thank you for your understanding. 

Newsletter Signup Coupon

We accept the Bonjour newsletter signup coupons on full priced items. We are unable to accept this coupon on items that have been significantly reduced in price.

Your privacy
Any personal information that you provide to Little French Heart including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals.

Security
Little French Heart does not collect or record any credit card details provided when purchasing products from our website. Your credit card details are processed by PayPal.

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