SHIPPING
We ship worldwide!
Please contact bonjour@littlefrenchheart.com for any questions.
Australia
- Free shipping on clothing orders over AUD $200
- Flat rate shipping: $12
- Express post shipping: $16
- Bulky and fragile items extra $12
New Zealand
- Free shipping on clothing orders over $200 (unless promotional conditions apply).
- Flat rate on clothing $15.00
South Korea
- Free shipping on clothing orders over AUD $200
- Flat rate on clothing $21
Japan
- Free shipping on clothing orders over $200
- Flat rate on clothing $21
Shipping charges are non-refundable under any circumstances except cancellations.
United States
All import duties, customs tariffs, and local taxes are 100% covered by us. US customers will never receive a surprise bill, hidden handling fees, or customs charges upon delivery.
Please Note: We do not ship toys to the United States. If your order contains toy items, they cannot be shipped to a US address.
Shipping Options & Rates
- Flat Rate Shipping | $45
- Speed: Reliable standard ground delivery
- Peace of Mind: All duties and taxes are fully prepaid
- Express Priority Shipping | $70
- Speed: Fast-tracked, priority delivery to your door.
- Peace of Mind: Skip the queue with all customs fees completely covered
- Free Standard Shipping | Orders Over $450
- Speed: Reliable standard ground delivery with signature on delivery
- Peace of Mind: Enjoy premium delivery completely free of extra charges
Frequently Asked Questions
Will I have to pay customs duties when my package arrives?
No. We ship all US orders with duties and taxes fully paid (DDP). Your package will be delivered straight to your door with zero additional action or payment required from you.
How do I track my order?
As soon as your order is dispatched, you will receive a tracking link via email so you can follow your package every step of the way.
Worldwide
Free shipping on clothing orders over AUD $450
Flat rate on clothing $30
Shipping charges are non-refundable under any circumstances except cancellations.
Shipping Carriers
Orders are sent via Australia Post or DHL courier. Once your order is dispatched, tracking details will be provided by email or SMS. Please email bonjour@littlefrenchheart.com if you need assistance with tracking.
Packing and Dispatch / Special dates
We are a specialty boutique focused on thoughtful, careful preparation of every order. During busy periods and for fragile items, dispatch may take a little longer so we can pack your order with care. If you require delivery by a specific date, please let us know in the notes section at checkout or email us.
Incorrect Addressing or Uncollected Items
If an address is deemed incorrect and the item is returned or undeliverable, we are not responsible for delays or additional postage costs. Please ensure your delivery details are accurate at checkout. In the event an item is returned to us, we will contact you to arrange redelivery at the applicable shipping cost.
Our Promise
We aim to make your shipping experience simple and easy. If you have any questions, please contact us at bonjour@littlefrenchheart.com