Merci For popping by. Questions? Please email [email protected]
Please Note for the Bonjour Diary AW22 collection, due to the volume of orders there are no changes to orders or cancellations. If a size is out of stock we will offer an alternative or provide credit for you. Thank you for choosing your order carefully and for shopping at the Heart,
Purchases, Shipping, Returns
All prices on Little French Heart are listed in Australian dollars, which is fluctuating and a highly reasonable rate comparative to worldwide.
We ship worldwide every day!
Once your order has been sent you will receive tracking on your mobile or via email. Please see tracking link for Australia Post here.
Flat rate on clothing & light items $12.95
General shipping: We greatly appreciate you applying the correct shipping to cover your order. We value the services provided by Australia Post and the convenience and sustainability online shopping offers.
Over-sized items: Large and heavy items attract an additional cost because of the charges we incur. This is added as an over-sized item in checkout and we appreciated you noting this in your order. Merci.
Shipping Prices for Clothing & Linens
South Korea: $27.00 Express Post Flat Rate
Japan: $27.00 Express Post Flat Rate
United States: $29.00 Express Post Flat Rate
Worldwide: $29.00 Express Post Flat Rate
Delivery of your gifts ~ let us know if you need your order by a specific date
Little French Heart is a specialty slow-living boutique. We do everything possible to ensure your orders are delivered safely and in a timely manner, however, we have high volumes and often fragile orders, which take time to prepare and pack. If you require orders by a specific date please let us know in the notes section at checkout or email us [email protected]
Signature of Delivery
We advise that you choose the option signature on delivery. Please understand, Little French Heart cannot be responsible for the items once they leave our store.
Paypal Fees – cancellations
Paypal does not refund fees charges to Little French Heart if an order is cancelled. The cancellation fee of 4% will be passed to the customer if an order is cancelled.
Afterpay fees – cancellations.
Afterpay does not refund a 6% fee if you have a change of mind or order an is cancelled. We are unable to refund this portion if a cancellation is made.
General handling & care
All of our products are carefully checked and very carefully packaged to ensure they reach you in the excellent condition. If something is not right when you receive your order please:
- contact us via email immediately (within 7 days) so we can help you
- send images and any details of the issue
- please only use email for these communications.
Items are listed for preorder when they are on their way to Little French Heart from the supplier. We do not refund on preorder items.
If there is an out of stock item that you would like to order please email us. We will keep your details on file and contact you as soon as the item has arrived from France. We do not take payments for backorders however we will prioritise your order once the stock has arrived.
If you are not satisfied with your purchase because of a fault please email us within seven days and you will be offered an exchange or store credit.
All items must be returned at the customer’s expense and be received by us in the same condition as sent including packaging.
We accept returns under Australian Consumer Law.
We do not refund for change of mind purchases.
All international orders are final sale and are not eligible for returns due to the length of time for international delivery.
Faulty items: In the rare event you receive a faulty item please email [email protected] sending images and details of the fault. This must be done within seven days of receiving your order. After this date we are unable to take any responsibility for the issue.
We will make every attempt to replace the item and cover the postage of the replacement item back to you.
Little French Heart’s refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Please understand you are responsible for risk of lost, theft or goods being damaged during transit. Little French Heart suggests insurance is taken out on high valued goods.
In the very rare occurrence of a delivery going missing, Little French Heart will always work with you and the courier to come to a good solution and assist you in seeking insurance on items.
Refunds on sales items: all sale item purchases are final. We do not refund on sale items.
We take payment via PayPal, Afterpay and credit card once your order is placed. We also accept direct deposit using the following account. if you prefer this payment method to order please email: [email protected]
We love to offer our customers gorgeously French specials however we can only accept one coupon per transaction. Thank you for your understanding.
Newsletter Signup Coupon
We accept the Bonjour newsletter signup coupons on full priced items. We are unable to accept this coupon on items that have been significantly reduced in price.
Little French Heart recycles where possible including in packaging. Please let us know if you wish to have your order gift wrapped or a card included.
Any personal information that you provide to Little French Heart including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals.
Little French Heart does not collect or record any credit card details provided when purchasing products from our website. Your credit card details are processed by PayPal.