Bonjour Cherie

Merci for popping by.

If you have questions, please email [email protected]

Our Terms & Conditions include:

Purchases, Shipping, Returns

Currency: AUS$

All prices on Little French Heart are listed in Australian dollars, which is fluctuating and a highly reasonable rate comparative to worldwide.

We ship worldwide every day!

All items are sent via Australia Post or DHL courier.

Once your order has been sent you will receive tracking on your mobile or via email. Please see tracking link for Australia Post here.

We encourage insurance for the items valued over $100.

Packing & Dispatching

Little French Heart is a specialty slow-living boutique. We do everything possible to ensure your orders are delivered safely and in a timely manner. At times we have high volumes and fragile orders, which take time to prepare and pack. If you require orders by a specific date please let us know in the notes section at checkout or email us [email protected]

Signature on Delivery

We advise that you choose the option signature on delivery offered on the website. Please understand, Little French Heart is not responsible for the items once they leave our store.

Returns

Items must be returned within seven days of delivery date for your return to be accepted. 

An exchange of items or a credit note will be provided to you.

Please note, we do not accept returns or exchanges on:

  • Swimwear, underwear, tights or jewellery for reasons of hygiene
  • Sale items.

If you would like to return your full-priced item for exchange or credit note, please contact us at [email protected] to commence the return process.

All credit notes need to be fulfilled within six months of issue.

Tags must be still attached to items and items must be returned in their original condition. The item must not be worn or washed.

Return address: Little French Heart c/- Edgecliff Post Office, Edgecliff Centre, 203 New South Head Road, Edgecliff  NSW  2024, Australia.  

Return costs of items are the responsibility of the customer.

 

Exchanges on goods that have been sent via free shipping

If you wish to exchange items that have been sent via free shipping, the original shipping cost paid by Little French Heart will be deducted from the credit to cover the original costs paid by us on the condition of sale over a certain value.

Return Tcs & Cs

Little French Heart’s return policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. 

Faulty goods

In the rare event of a faulty item, please contact us and return the item within seven days of delivery for a full refund or exchange. Items must be in an unworn condition with tags attached. We will cover your postage in Australia.

Preorders

We do not refund on preorder items.

International Taxes & Duties

International countries may require a duty to be paid for items over a certain amount. This fluctuates. The customs office of the country will contact you directly via email. This is your responsibility to cover these charges.

Incorrect addressing or in the event of an item being uncollected or returned

If Australia Post or international postal office deems an address incorrect and the item is undeliverable to the address provided, Little French Heart is not responsible.

We encourage insurance for the items valued over $100.

Little French Heart does not refund postage or costs incurred in the event that a parcel is returned due to non collection or other similar events. A request to the purchaser for postage costs to return the item will be initiated by Little French Heart to return the purchased item.

Coupons

We love to offer our customers gorgeously French specials. We only accept one coupon per transaction.

BONJOUR coupon is offered as a welcome to new customers.

HEART coupon is offered to customers who purchase two or more times within 12 months with Little French Heart.

Newsletter Signup Coupon

We accept the Bonjour newsletter signup coupons on full priced items. We are unable to accept this coupon on items that have been significantly reduced in price.

Your privacy
Any personal information that you provide to Little French Heart including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals.

Security
Little French Heart does not collect or record any credit card details provided when purchasing products from our website. Your credit card details are processed by the payment gateway you choose.