Bonjour Cherie

Merci For popping by. Questions? Please email [email protected]

Purchases, Shipping, Returns

Currency: AUS$

All prices on Little French Heart are listed in Australian dollars, which is fluctuating and a highly reasonable rate comparative to worldwide.

We ship worldwide every day!

Once your order has been sent you will receive tracking on your mobile or via email. Please see tracking link for Australia Post here.

Shipping Australia

Flat rate: $12.95

Free shipping on clothing over $150.00 within Australia & NZ

General shipping: We greatly appreciate you applying the correct shipping to cover your order. We value the services provided by Australia Post and the convenience and sustainability online shopping offers. 

Over-sized items: Large and heavy items attract an additional cost because of the charges we incur. This is added as an over-sized item in checkout and we appreciated you noting this in your order. Merci.

Shipping International

Shipping Prices for Clothing & Linens

South Korea: $27.00 Flat Rate

Japan: $27.00 Flat Rate

United States: $29.00 Flat Rate

Worldwide: $29.00  Flat Rate

Free shipping on clothing

Korea +$200

Japan, US, World +$350

Packing

Little French Heart is a specialty slow-living boutique. We do everything possible to ensure your orders are delivered safely and in a timely manner, however, we have high volumes and often fragile orders, which take time to prepare and pack. If you require orders by a specific date please let us know in the notes section at checkout or email us [email protected]

Signature of Delivery

We advise that you choose the option signature on delivery. Please understand, Little French Heart is not responsible for the items once they leave our store.

Preorders

We do not refund on preorder items.

Returns

We offer a no fuss return policy. Items must be returned within seven days of delivery date for your return to be accepted.

We offer a credit note for all change of mind returns.

We do not refund on change of mind goods.

If you would like to return your item please contact us at [email protected] to commence the return process.

Return Tcs & Cs

Little French Heart’s return policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. Please understand you are responsible for risk of lost, theft or goods being damaged during transit. We suggest insurance is taken out on high valued goods.

Sale Items  

All sale items are final and cannot be exchanged or returned.

Faulty goods

In the rare event of a faulty item, please contact us and return the item within seven days of delivery for a full refund or exchange. Items must be in an unworn condition with tags attached. We will cover postage for such incidences in Australia only.

In the very rare occurrence of a delivery going missing, Little French Heart will always work with you and the courier to come to a good solution and assist you in seeking insurance on items.

Coupons

We love to offer our customers gorgeously French specials . We only accept one coupon per transaction. 

Newsletter Signup Coupon

We accept the Bonjour newsletter signup coupons on full priced items. We are unable to accept this coupon on items that have been significantly reduced in price.

Sustainability & Giftwrapping

Little French Heart recycles where possible including in packaging. Please let us know if you wish to have your order gift wrapped or a card included.

Your privacy
Any personal information that you provide to Little French Heart including your name, address, telephone number and email address will not be released, sold or rented to any entities or individuals.

Security
Little French Heart does not collect or record any credit card details provided when purchasing products from our website. Your credit card details are processed by the payment gateway you choose.