Privacy Policy

Little French Heart respects and protects your privacy. This Privacy Policy outlines how we collect, use, disclose and safeguard your personal information in accordance with the Australian Privacy Act 1988, the EU General Data Protection Regulation (GDPR), and applicable United States privacy laws, including the California Consumer Privacy Act (CCPA), where relevant.

1. What Information We Collect

We collect personal information that you voluntarily provide when you:

  • Place an order
  • Sign up to our mailing list
  • Contact us directly

This may include your name, email address, shipping and billing addresses, phone number, and payment details (processed securely through third-party platforms).We may also collect non-identifiable data through cookies, such as browsing behaviour on our website.

2. Why We Collect Your Data

We use your information to:

  • Fulfil and deliver your orders
  • Communicate with you about your purchase
  • Provide customer service and support
  • Send promotional emails and updates, only if you opt in
  • Improve your experience on our site
  • Comply with legal obligations

3. Email Marketing

We only send marketing emails if you choose to subscribe. You can unsubscribe at any time by clicking the link in the email or by contacting us directly.

4. How Your Information Is Stored and Shared

We store your data securely and only share it with trusted third parties that help us run our business, including:

  • Payment processors (e.g. PayPal, Stripe, Afterpay)
  • Delivery and logistics providers ~ Australia Post
  • Email service platforms

All third parties are required to protect your data in line with the laws applicable in your region.

5. Security

We take reasonable precautions to protect your information from misuse, interference, loss, unauthorised access, modification or disclosure.All payment data is encrypted and processed by secure, PCI-compliant systems.

6. CookiesWe use cookies to:

  • Remember your shopping preferences
  • Track cart contents
  • Analyse website traffic and usage

You can manage or disable cookies in your browser settings at any time.

7. Your Rights: Australia, EU and United States

Australian CustomersUnder the Australian Privacy Act, you have the right to access and correct your personal information, and to lodge a complaint if you believe your privacy has been breached.

EU Customers (GDPR)If you reside in the European Union, you have the right to:

  • Access, correct or delete your personal data
  • Object to or restrict processing
  • Withdraw consent at any time
  • Request a copy of your data in a portable format
  • File a complaint with your local data protection authority

We rely on lawful bases such as consent, contract and legitimate interest to process your data.

US Customers (CCPA and other state laws)If you are a resident of California or other applicable states, you may:

  • Request to know what personal data we collect and how we use it
  • Request deletion of your data
  • Opt out of the sale of personal information (we do not sell personal data)

To make any such requests, please contact us using the details below.

8. Contact Us

If you have any questions or would like to access, update or delete your personal information, please contact:

Email: bonjour@littlefrenchheart.com

We aim to respond to all privacy-related enquiries within a reasonable time frame.

9. Changes to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website.

Last updated: 28 July 2025

Thank you for choosing Little French Heart. We’re committed to keeping your information private, secure and respected.